Free, confidential counselling with support for multiple issues yearly.
Coverage and Cost
Who is Covered: You, your spouse, and dependent children under 30.
Cost: No cost to you.
Purpose: Supports personal, family, or work-related issues with confidential services.
Access and Session Limits
Initial Sessions: Up to 10 sessions per case.
Additional Sessions: Available based on clinical need, as determined by EFAP counsellors and clinical supervisors.
Multiple Access: You can access services again for different issues within the same year.
Counselling Services
EFAP offers support in the following areas:
Mental Health and Emotional Wellbeing
Anxiety and depression
Trauma
Grief and loss
Stress management (work or home)
Life transitions
Anger management
Substance use concerns
Sexuality
Relationships and Family
Family concerns and violence
Relationship issues
Separation and divorce
Parenting issues
Work and Career
Career development
Work-life balance
Communication skills
Health and Wellness
Addictions
Health and diet concerns
Personal development
Work/Life Services
In addition to counselling, EFAP provides the following work/life services:
Career and Financial Support
Career counselling
Financial coaching and credit counselling
Legal consultation
Family and Life Coaching
Child/eldercare consultation
Life coaching
Resource kits for different family stages
Health Coaching
Nutritional counselling
Smoking cessation support
Additional Support Services
Assessments and Referrals
EFAP provides assessments and referrals to community services for serious or chronic emotional, relationship, behavioural, or psychiatric issues.
Extended Counselling
If additional counselling is needed after the EFAP sessions, you can continue seeing your EFAP counsellor on a fee-for-service basis.
External Counselling
Services accessed independently outside of EFAP are not reimbursed by EFAP, but may be covered under your plan’s extended healthcare benefits.
*Note: Refer to the booklets for detailed information, exceptions, and conditions for availing these benefits.